Samsung refrigerator not making ice: what it usually is

When customers reported “not making ice” on a Samsung refrigerator, AssistAnt technicians most often found: ice maker (93%), water valve / leak (29%) and not cooling (fan, defrost or controls) (21%), across 14 diagnosed repairs since June 2026.

These are repair reports, not a reliability ranking: we see more of the brands more people own, and many of these jobs came through home-warranty companies. Counts are what the technician found; one job can show more than one problem.

What our technicians found

• ice maker
  13 of 14 diagnosed repairs (93%)
• water valve / leak
  4 of 14 diagnosed repairs (29%)
• not cooling (fan, defrost or controls)
  3 of 14 diagnosed repairs (21%)
• drawer / shelf / handle
  2 of 14 diagnosed repairs (14%)

Try this first: free guides from working technicians

• Samsung Ice Maker Not Working? Causes & Fixes From a Real Tech
• Samsung Fridge 39C / 39E Code? Ice Maker — Fix From a Real Tech
• Samsung Refrigerator Making Noise — Causes & Fixes
• Samsung Refrigerator Not Cooling — Causes, Fault Codes & Fixes

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Other Samsung refrigerator problems

• not cooling14 repairs